Privacy policy
PRIVACY POLICY
Last updated: September 7, 2026
This Privacy Policy describes how Jun Tao Limited ("HOYOLS", "we", "us", or "our") collects, uses, discloses, and otherwise processes your personal information when you visit, use our services, or make a purchase from https://www.hoyols.com (the "Site").
1. CONTACT
If you have questions about this Privacy Policy, want more information about our privacy practices, would like to exercise applicable privacy rights, or wish to make a complaint, please contact us:
Jun Tao Limited
Unit G1, 35/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
Business Registration No.: 73879474
Email: [cs@hoyols.com](mailto:cs@hoyols.com)
Phone: +852 90661215
2. PERSONAL INFORMATION WE COLLECT
When you visit, use, or interact with the Site, we may collect the following categories of personal information.
Device Information
When you access the Site, we may automatically collect information about your device and your interaction with the Site, including your IP address, browser type, time zone, cookie information, pages or products viewed, search terms, referring pages, and information about how you interact with the Site.
We collect this information using cookies, log files, pixels, tags, and similar technologies.
We use this information to operate and secure the Site, provide and improve the shopping experience, understand how customers use our Site, prevent fraud and abuse, and improve our products and services.
Order Information
When you make a purchase, we collect information necessary to process and fulfill your order, including your name, billing address, shipping address, email address, phone number, order details, and payment-related information.
Payment information is processed by our payment service providers, including Airwallex where applicable. We do not need to store your full payment card information ourselves in order to process your order.
We use order information to process payments, fulfill and ship orders, provide order confirmations and customer service, communicate with you, prevent fraud, maintain transaction records, and comply with legal and regulatory obligations.
Customer Support Information
When you contact us, we may collect information you provide, such as your name, email address, phone number, order number, photographs, product information, and the contents of your communication.
We use this information to respond to your questions, provide customer support, resolve order-related or product-related issues, investigate complaints, and improve our services.
Providing Personal Information
Certain personal information, such as your name, shipping address, contact information, and payment-related information, is required for us to process and fulfill your order. If you do not provide information that is required for a transaction or service, we may not be able to process your payment, fulfill your order, respond to your request, or provide the requested service.
Other personal information is provided voluntarily unless otherwise indicated.
3. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate and improve the Site, remember your preferences, understand how the Site is used, maintain security, and support essential shopping functions.
Some cookies are strictly necessary for the operation of the Site. Other cookies may be used for analytics, personalization, advertising, or measurement purposes, depending on the services and settings used on the Site.
Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.
You may be able to manage or disable certain cookies through your browser or through the cookie or privacy settings provided on the Site. Disabling certain cookies may affect some Site functionality.
4. HOW WE USE PERSONAL INFORMATION
We may use your personal information to:
- Provide, operate, and maintain our online store;
- Process and fulfill orders;
- Process payments;
- Arrange shipping, fulfillment, and delivery;
- Provide customer service and respond to inquiries;
- Communicate with you about your orders, account, or requested services;
- Detect and prevent fraud, abuse, security incidents, and unauthorized activity;
- Maintain transaction, accounting, and business records;
- Improve our Site, products, services, and customer experience;
- Personalize content or measure the effectiveness of our services where permitted by law;
- Send marketing communications where permitted by law and where you have provided any consent required by law;
- Comply with applicable legal, regulatory, tax, accounting, and reporting obligations;
- Establish, exercise, or defend legal claims.
5. SHARING PERSONAL INFORMATION
We may share personal information with service providers and business partners that help us operate our business and provide services to you.
These may include:
- Shopify, which hosts and supports our online store;
- Payment processors and payment service providers, including Airwallex where applicable;
- Shipping, logistics, warehousing, and fulfillment providers;
- Customer service and communications providers;
- Analytics and performance measurement providers;
- Advertising and marketing partners, where permitted by applicable law;
- Fraud prevention, security, and technology providers;
- Professional advisers, regulators, authorities, or other parties where required or permitted by law.
We may also disclose personal information when required by law, in response to a lawful request, when necessary to protect our legal rights, customers, business, or the security of the Site, or in connection with a business reorganization, merger, financing, acquisition, or sale of assets.
We do not sell personal information for monetary consideration.
However, certain disclosures to analytics or advertising partners may be considered a "sale" or "sharing" of personal information under some privacy laws, including certain U.S. state privacy laws. Where applicable, you may have the right to opt out of such sale or sharing.
6. SHOPIFY
Our online store is hosted on Shopify. Shopify may collect and process personal information in connection with your use of our Site and the services Shopify provides to us.
You can learn more about how Shopify handles personal information by reviewing Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
Where available and applicable, you may also use privacy controls or privacy request tools provided through Shopify or through our Site.
7. INTERNATIONAL DATA TRANSFERS
Because we operate an international e-commerce business, your personal information may be processed, transferred, or stored in countries or regions other than the country in which you reside.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we use or require appropriate safeguards for international transfers of personal information.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business, accounting, tax, and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal and regulatory obligations.
The length of time we retain information may depend on the nature of the information, the purpose for which it was collected, our legal obligations, and whether retention is necessary to establish, exercise, or defend legal claims.
When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.
9. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Request restriction of certain processing;
- Object to certain processing;
- Request portability of your personal information;
- Withdraw consent where processing is based on consent;
- Opt out of certain targeted advertising, sale, or sharing where applicable;
- Lodge a complaint with a relevant data protection or privacy authority.
To exercise applicable privacy rights, please contact us at cs@hoyols.com.
We may need to verify your identity before processing certain requests. Where permitted by law, we may also need additional information to verify or process a request.
We will not discriminate against you for exercising privacy rights that apply to you under applicable law.
10. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM
If you are located in the European Economic Area ("EEA") or the United Kingdom, applicable data protection laws may provide you with additional rights.
Where applicable, we generally rely on the following legal bases for processing personal information:
- Performance of a contract: to process payments, fulfill orders, arrange delivery, provide order-related customer service, and otherwise provide products or services you request;
- Compliance with legal obligations: to comply with applicable tax, accounting, regulatory, reporting, consumer protection, and other legal requirements;
- Legitimate interests: to operate and improve our business, maintain Site security, prevent fraud, improve customer service, maintain business records, and protect our legal rights, where those interests are not overridden by your rights and interests;
- Consent: for non-essential cookies, certain analytics or advertising activities, and marketing communications where consent is required by law.
Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
You may have the right to lodge a complaint with the data protection authority in your country of residence.
11. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS
If you are a California resident or a resident of another U.S. state with applicable privacy legislation, you may have additional rights regarding your personal information.
Depending on the applicable law and circumstances, these rights may include the right to:
- Know or access categories and specific pieces of personal information we collect;
- Correct inaccurate personal information;
- Delete certain personal information;
- Obtain a portable copy of certain personal information;
- Opt out of the sale or sharing of personal information;
- Opt out of certain targeted advertising or profiling where applicable;
- Limit certain uses or disclosures of sensitive personal information where applicable.
We do not sell personal information for monetary consideration.
However, some disclosures to analytics or advertising partners may be considered a "sale" or "sharing" under certain U.S. state privacy laws. Where applicable, you may exercise opt-out rights through available privacy controls on our Site or by contacting us at [cs@hoyols.com](mailto:cs@hoyols.com).
We may need to verify your identity before processing certain requests.
12. CHILDREN
The Site is intended for general consumers and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided us with personal information, please contact us at cs@hoyols.com so that we can review and take appropriate action.
13. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send you information about our products, promotions, services, or other marketing communications.
Where consent is required by law, we will send marketing communications only after obtaining the required consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at cs@hoyols.com.
Please note that even if you unsubscribe from marketing communications, we may still send you non-marketing messages that are necessary to complete transactions, provide customer service, or communicate important information about your orders or account.
14. DATA SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
15. THIRD-PARTY WEBSITES AND SERVICES
The Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties.
We encourage you to review the privacy notices of any third-party website or service you visit or use.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, legal requirements, or other operational reasons.
When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.
Where required by applicable law, we may provide additional notice of material changes.
17. COMPLAINTS
If you have concerns about our handling of your personal information, please contact us first at:
Jun Tao Limited
Email: [cs@hoyols.com](mailto:cs@hoyols.com)
Phone: +852 90661215
We will review and respond to your complaint within a reasonable period.
Where applicable, you may also have the right to lodge a complaint with the relevant data protection or privacy authority in your jurisdiction.
18. HONG KONG PRIVACY RIGHTS
Jun Tao Limited is based in Hong Kong and handles personal data in accordance with applicable Hong Kong data protection requirements, including the Personal Data (Privacy) Ordinance ("PDPO"), where applicable.
You may request access to or correction of personal data that we hold about you, subject to applicable legal requirements.
To make an access or correction request, please contact us at [cs@hoyols.com](mailto:cs@hoyols.com).
We may need to verify your identity before processing your request.
19. CONTACT INFORMATION
For privacy-related questions, requests, or complaints, please contact:
Jun Tao Limited
Unit G1, 35/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong
Business Registration No.:73879474
Email: [cs@hoyols.com](mailto:cs@hoyols.com)
Phone: +852 90661215
Website: https://www.hoyols.com